FAQ
What is your return policy?
We have a 30-day return policy. Customers have 30 days after receiving their item to request a return, provided the item is in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
How can I initiate a return?
To start a return, please contact us at . If your return is accepted, we will send you a return shipping label along with instructions on how to send your package back.
Are there any items that cannot be returned?
Certain types of items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for sale items or gift cards. Please contact us if you have questions regarding a specific item.
How long does it take to process a refund?
Once we have received and inspected your return, we will notify you if the refund was approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange an item?
The fastest way to ensure you receive the desired item is to return the original item and, once the return is accepted, make a separate purchase for the new item.
What materials are used in your products?
Our golf apparel is crafted from durable materials that prioritize both sustainability and quality. We focus on innovative designs that ensure longevity and comfort, allowing players to perform confidently while looking sharp.
How can I determine my size for your apparel?
To find the best fit, we recommend consulting our size chart available on each product page. This chart provides detailed measurements to help you select the appropriate size based on your body dimensions.
Do you offer exchanges for your products?
We do not facilitate direct exchanges. The fastest way to obtain a different item is to return the original product and make a separate purchase for the new item once the return is accepted.
What should I do if my item is defective or damaged?
If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.
How can I contact customer support?
You can reach our customer support team by emailing us at support@fringegolfus.com. We are here to assist you with any inquiries or concerns you may have.